1 . The control process assumes that________.A. employees require clear direct

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1 . The control process assumes that
________.
A. employees require clear directions from managementB. employees are underqualified and require trainingC. specific goals for performance were already created
during the planning processD. employee monitoring costs are part and parcel of
doing business
2 . An example of control criteria
that can be used in any situation is ________.
A. number of calls taken per dayB. employee satisfactionC. average time to process paperworkD. client requests completed per houCorrect :

3 . In reviewing the result of the
control process, managers could choose to avoid taking action when ________.
A. an employee fails to attain the standard because of
internal problemsB. the variance between actual performance and the
standard is acceptableC. performance standards are acceptable, though the
employees have not attained itD. the variance observed from the expected performance
is caused due to unrealistic standards
4 . Which of the following types of
control prevents problems because it takes place prior to the actual activity?
A. Feedforward controlB. Concurrent controlC. Feedback controlD. Management control
5 . Management by walking around is
what type of control?
A. Feedforward controlB. Concurrent controlC. Feedback controlD. Reactive control

6 . What type of control gives
employees information on how well they performed, and therefore, can increase
motivation?
A. Feedforward controlB. Concurrent controlC. Feedback controlD. Proactive control

7 . The current ratio and acid test
are two examples of what type of ratio?
A. ActivityB. LiquidityC. LeverageD. Profitability

8 . Which of the following ratios
measures an organizations ability to meet financial obligations (debt) and
allow someone to understand the companys use of different methods of financing
to pay interest?
A. Liquidity ratiosB. Leverage ratiosC. ProfitabilityD. Activity ratios

9 . If a firm wants to measure items
related to sales and turnover, it should use what type of ratio?
A. LiquidityB. LeverageC. ProfitabilityD. Activity

10 . Which of the following is a
performance measurement tool that looks at four areas that can help a company
succeed?
A. Market value methodB. Economic value methodC. Balanced scorecard approachD. Information control approach

11 . Suzys Packing Supplies is an
organization that prides itself on keeping its employees happy. In fact, most
of Suzys performance measures are based around the firms workers. If Suzy
chooses to measure the organizations performance using the balanced scorecard
tool, which one of the four factors will she focus on the most?
A. FinancialB. CustomerC. Internal processesD. People/innovation/growth strategies

12 . Which of the following options
listed would be an example of a measurement in the internal processes area of a
balanced scorecard?
A. Employee satisfactionB. Customer satisfactionC. Quarterly profitsD. Duplicate activities across functions

13 . Which of the four areas of a
balanced scorecard can help a firm best answer the question, how do we look to
shareholders?
A. CustomerB. Internal processesC. People/innovation/growth assetsD. Financial

14 . ________ is a method through
which organizations compare themselves to other firms to improve their
processes and products.
A. Factor analysisB. Total quality managementC. Market positioningD. Benchmarking

15 . Firms can benchmark their
performance against competitors, but they can also benchmark against
themselves. This is known as _____.
A. self-analysisB. planningC. intra-organizational benchmarkingD. internal benchmarking

16 . Amys Waffle Hut is not
performing well in inventory turnover (products are sitting unused for too
long, and some are spoiling). To correct this, Amy walks across the street to
speak to Sue, owner of Sues Cinnamon Rolls, to see how she handles her inventory.
Amy is engaged in what process?
A. Competitor sabotageB. NetworkingC. Competitor analysisD. Benchmarking
17 . If a manager rationalizes that
he does not have time to investigate the source of a problem and instead
resorts to putting out fires, the manager is missing the use of ________.
A. bureaucratic controlB. immediate corrective actionC. basic corrective actionD. concurrent control
1 . The control process assumes that
________.
2 . An example of control criteria
that can be used in any situation is ________.3 . In reviewing the result of the
control process, managers could choose to avoid taking action when ________.4 . Which of the following types of
control prevents problems because it takes place prior to the actual activity?5 . Management by walking around is
what type of control?6 . What type of control gives
employees information on how well they performed, and therefore, can increase
motivation?7 . The current ratio and acid test
are two examples of what type of ratio?8 . Which of the following ratios
measures an organizations ability to meet financial obligations (debt) and
allow someone to understand the companys use of different methods of financing
to pay interest?9 . If a firm wants to measure items
related to sales and turnover, it should use what type of ratio?10 . Which of the following is a
performance measurement tool that looks at four areas that can help a company
succeed?11 . Suzys Packing Supplies is an
organization that prides itself on keeping its employees happy. In fact, most
of Suzys performance measures are based around the firms workers. If Suzy
chooses to measure the organizations performance using the balanced scorecard
tool, which one of the four factors will she focus on the most?12 . Which of the following options
listed would be an example of a measurement in the internal processes area of a
balanced scorecard?13 . Which of the four areas of a
balanced scorecard can help a firm best answer the question, how do we look to
shareholders?14 . ________ is a method through
which organizations compare themselves to other firms to improve their
processes and products.15 . Firms can benchmark their
performance against competitors, but they can also benchmark against
themselves. This is known as _____.16 . Amys Waffle Hut is not
performing well in inventory turnover (products are sitting unused for too
long, and some are spoiling). To correct this, Amy walks across the street to
speak to Sue, owner of Sues Cinnamon Rolls, to see how she handles her inventory.
Amy is engaged in what process?17 . If a manager rationalizes that
he does not have time to investigate the source of a problem and instead
resorts to putting out fires, the manager is missing the use of ________.

 

 
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