3-1 Small Group Discussion: Conflict Video

View the video on how to handle a difficult conversation regarding a dress code issue. For your first post, use these questions to analyze the video:

  1. What did you observe?
  2. How did the supervisor handle communicating with the employee? What was the employee’s reaction?
  3. What did the supervisor do well?
  4. What could the supervisor have done differently?
  5. In your opinion, what should have happened?
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