cloud computing discussion

SLAs use service quality metrics to express measurable QoS characteristics. Select two metrics from the list and provide a descriptive explanation of the importance of including these metrics in the SLA.

Please indicate the priority that should be placed on the metrics you selected when negotiating an SLA.

  • Availability – up-time, outages, service duration
  • Reliability – minimum time between failures, guaranteed rate of successful responses
  • Performance – capacity, response time, and delivery time guarantees
  • Scalability – capacity fluctuation and responsiveness guarantees
  • Resiliency – mean-time to switchover and recovery
  • Security – security measures such as anti-virus updates and patching

*please remember to include at least one credible scholarly reference with your initial post!

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