Operation Management

Develop 10 key performance indicators for a nursing home in the areas of employee performance, operational efficiency and psychological well-being of the residents. Assume you are the head of operation and that you are developing these to report on operations to the Board of Directors.  Write short paragraph for each (not more than half a page but also not less than 1/4 of a page) where you talk about why they are useful, what they measure (in other words define them).  The overall length of the text should be around 3 pages, 1.5 spacing.

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