Six Sigma

Write a 4 page paper in APA format (not including the cover page and reference page). You MUST provide citations and references with peer reviewed articles to support your research; specifically address the following issues:

Part 1: First, conduct research in the LIRN about designing for Six Sigma. Then respond to the following prompts. Provide examples from your readings. What is Design for Six Sigma? Explain the four basic elements of DFSS and the various tools and methodologies that comprise this body of knowledge. How have the companies that you researched applied these tools.

Part 2: Application

Newphonia, Inc., is working on a design for a new personal digital assistant. They surveyed potential customers to determine the characteristics that the customers want and expect in a PDA. Newphonia’s studies have identified the most important customer expectations as:

1. Initial cost
2. Reliability
3. Ease of use
4. Features
5. Operating cost
6. Compactness

Develop a set of technical requirements to incorporate into the design of a House of Quality relationship matrix to assess how well your requirements address these expectations. Refine your design as necessary, based on the initial assessment.