Choose a site used by the public such as a supermarket, doctor’s office, library, post office, or department store and observe one or more key processes, the associated suppliers, inputs, process steps, outputs, customers, the measurement systems, and how the measurements are used to manage and improve the process. Submit a Word document in which you include the following:
- Company visited.
- Process observed.
- SIPOC elements.
- Process measurements.
- Process management systems used.